Home Screen

After launching TTM-A you will be taken to the login screen. Select your Agency and enter your User ID and Password. From here the application will lead to the main menu.

Login Screen

Version - The current version of your mobile software will be displayed here. You may contact support to find out what the latest version is.

Agency - This option is available for users who enforce multiple agencies.

User ID - Field to select the current users in the system. This field will recall previous logins to save the officer time when logging in.

Password - Field to enter the password related to the User ID.

Login - After entering login info, tap this button to enter the Main Menu.

Main Menu

This is the Main Menu after logging into the application. You may navigate through the application by pressing any of the available buttons. Press the back arrow in the top left corner of the application to return to the main menu from any other section. Note that you may need to scroll down on the menu to see additional options.

Main Menu

Issue Ticket - This option takes you to the Ticket module to issue tickets to Vehicles.

Review Ticket - This option allows you to review and reprint previously issued tickets within the time frame set in Ticket Settings.

Timed Parking - Timed parking is used in conjunction with Timed Parking Locations.

Scoff/Permit/Boot/Tow - This option leads to the Scoff/Permit search, and allows you to enter Boot/Tow records.

Parking Rights - The Parking Rights option supports optional Pay to Park systems such as Pango, PayByPhone, and ParkMobile.

Genetec - This option shows License Plate Recognition (LPR) hits and other Scoff hits and potentially Ticketable Vehicles.

Service Request - This option allows Officers in the field to log equipment maintenance issues and request fixes.

Audio Recording

From any screen in TTM-A, press and hold on the black bar at the top of the screen to begin recording audio.

Top Bar

The bar will turn red to indicate that there is a recording in progress. Press and hold the bar again to end the recording. There is no maximum recording length, allowing the Officer to set it to record for as long as necessary.

Top Bar - Audio Recording Active

The audio file will be saved to the handheld device and sent to the server.

Issue Ticket

To issue a ticket, navigate to the Issue Ticket module. Here you can fill out a ticket form as a single page. Once the ticket is filled out, print the Ticket to finalize it. Before printing, the Ticket can be changed in case of an error during entry.

Note that the exact order and availability of the fields is set in the main TickeTrak 10 settings and may be different depending on your organization’s needs. This document provides an overview of some of the most common fields. Fields with asterisks next to them are required when filling out a Ticket.

Issue Ticket Screen

Plate - License Plate of the Vehicle.

State - License State of the Vehicle.

Type - Type of Vehicle.

Expire - Expiration date of the License Plate.

Make - Make of the Vehicle.

Model - Model of the Vehicle.

Body - Body type of the Vehicle.

Primary Color - Primary color of the Vehicle.

Secondary Color - Secondary color of the Vehicle.

Permit - Add if the Vehicle has a Permit.

Type - This is the type of Permit the Vehicle has.

Location - This is the location of the Vehicle. To filter the list, type into the textbox and then click Search Locations. To return to the full list of Locations, click Show Default Locations.

Block / Space - This is a more specific Location of the Vehicle.

Route - The assigned Officers route. 

Meter - If the Vehicle is by a meter, it can be noted here.

Viol #1, #2 - These are the Violations that can be chosen from. A maximum of 4 Violations are allowed on a single Ticket. Some Violations may require photos to be taken when they are issued. If you try and save the Ticket without the requisit number of photos, the application will inform you of this and prevent the ticket from saving or printing.

W - Checking this option changes the Violation into a Warning, if that Violation can be issued as a Warning.

Comments - If there are any comments you wish to add, you may select one from a predefined list or manually enter the information.

P - Unchecking this option prevents that comment from being printed on the Ticket. The comment will still be sent to TickeTrak as part of the record.

GPS Latitude / Longitude - The GPS coordinates are automatically collected if GPS is enabled on the device.

Menu Options - Scoff/Permit Hits

After entering a Plate and clicking on the State, you may receive a Scoff or Permit Hit. Clicking on the “i” symbol allows you to check the Scofflaw or Permit Hit results on the Vehicle being ticketed.

Scoff Hit

The license plate icon will activate LPR and allow you to scan the License Plate of a Vehicle rather than entering the information by hand. You must have an LPR license to use this feature.

The “i” icon will flash between black and white when it is active. Some modules automatically load Scoff hits when they are found. Scoff hits can bring up both Tickets and Permits.

The camera icon allows you to take a picture to attach to the Ticket. Once pictures have been taken and attached to the Ticket, an image icon will appear.

Picture Icon

Tapping this icon allows you to review the pictures.

The printer icon finalizes and prints the Ticket.

Scoff Hit - Ticket

Tapping a Ticket will highlight it in blue. Pressing the back button in the upper left corner of the screen with a Ticket highlighted will load the Vehicle information from that Ticket into the new Ticket form.

Scoff Hit - Permit

Tapping the Permit number will bring up information about the Vehicle attached to that Permit. Pressing the back button in the upper left corner of the screen with a Permit highlighted will load the Vehicle information from that Permit into the new Ticket form.

Not Scoff Hits Found

If not Scoff hits are found, a “no” icon will appear instead of the “i” icon. Tapping this icon will bring up an empty list of Scoff hits.

No Scofflaw Search Hits 

No Permit Search Hits

Printing Options

After printing a ticket, a menu will open with options to expedite new ticket creation.

Ticket View Options

Issue New Ticket - Opens a new, blank Ticket form.

Issue Ticket to - Opens a new Ticket form with the same Vehicle information loaded in.

Issue Ticket at - Opens a new Ticket form with the same Location information loaded in.

Boot Vehicle - Opens the Boot/Tow module with the Vehicle information entered for a Boot.

Tow Vehicle - Opens the Boot/Tow module with the Vehicle information entered for a Tow.

Return to Main Menu - Returns you to the Main Menu.

Capture Photo - Opens the camera to allow you to add a photo after the Ticket has been printed.

Reprint Ticket - Prints a duplicate of the Ticket that was just issued.

Picture Options

Picture Options Sample

This is the interface for taking photos for tickets. Tap on the resolution dropdown to adjust the dimensions of the photo. You can select multiple dimensions for the quality and size of the photo. 

Note - Available dimensions will vary depending on the Handheld in use.

Picture Options Sample

This is the interface for taking photos for tickets. Tap on the resolution dropdown to adjust the dimensions of the photo. You can select multiple dimensions for the quality and size of the photo. 

Note - Available dimensions will vary depending on the Handheld in use.

Photo Options - Photo Taken

Tap the trash icon to delete the photo.

Tap the save icon to save the photo to the Ticket.

Both options automatically allow you to take additional photos for the same Ticket.

Once you are done taking photos, tap the back arrow at the top of the screen to return to the Ticket form.

Review Ticket

The Review Ticket module allows you to review previously created Tickets and captured images, as well as reprint Tickets.

Ticket Review Listing

Number - The Ticket number. 

Vehicle Info - The License Plate and State of the Ticketed Vehicle.

Issue Date - The date on which the Ticket was issued.

Menu Options

Tap a Ticket is select it, then tap the option at the top that you wish to use.

Ticket Review Icons

After selecting the Ticket, tap on the printer icon to reprint it.

After selecting the Ticket, tap the clipboard icon to view the issued Ticket and associated images.

Note - You cannot edit a printed ticket.

Timed Parking

Timed Parking is used to monitor lots with a time limit for Vehicles parked there. This includes a virtual chalking feature.

Timed Parking

Location is the name of the Timed Parking Location. Minutes is the maximum number of minutes a Vehicle may be parked in the lot. Vehicles shows the number of Vehicles currently recorded as being parked in the lot.

Tap on a location to load its information into the form. This will then allow you to use the options in the upper bar.

Tap on the car icon to go to the Virtual Chalking application.

Tap on the list icon to go to the Vehicle List.

Tap on the refresh icon to update the Location listings 

Tap on the ticket icon to bring up a Ticket form with the selected Location filled in. 

Tap on the delete icon to Clear Vehicles from the selected Location. 

Tap on the delete all icon to Clear All Vehicles from all Locations.

Virtual Chalking

Virtual Chalking Application

Enter the Vehicle Plate, State, and Type (if relevant), as well as the Space number that the Vehicle is parked at. Once the Plate and State are entered, a Scoff search will automatically be run. A black “i” icon will appear in the upper bar if any hits are found. 

Virtual Chalking - LPR Icon

Tap on the LPR icon to launch the LPR application and scan the Vehicle License Plate.

Virtual Chalking - Ticket Icon

Tap on the ticket icon to bring up a Ticket form with the selected Location and any previously entered Vehicle information filled in.

Tap on one of the four buttons around the tire image to enter the valve stem location for that tire. The Left Front, Left Rear, Right Front, and Right Rear tires are set individually and you do not need to set all of them to save the record.

Virtual Chalking - Valve Stem Placement Sample

To set the valve stem location, tap on the tire image. A green dot will appear. You can tap on the tire image again to move the dot to match the valve stem location on the Vehicles tire.

Virtual Chalking - Add Icon

When all of the information has been entered into the form, tap on the plus icon to save the record and load a blank form for the same location.

Vehicle List

Vehicle List

When a Location is selected and the List view is brought up, you will see the Location name and its Time Limit listed at the top of the screen. Check the Display Only Expired Vehicles to remove all Vehicles within the time limit from the list and show only those that have expired.

Tap on a listed Vehicle to select it before using the options on the upper bar.

Tap on the refresh icon to update the last visit time of the selected Vehicle. This will update the Last Visit Time fields in the Vehicle’s information. 

Tap on the delete icon to delete the Vehicle from the Timed Parking Location.

Tap on the clipboard icon to view and edit the Vehicle Details. See the Virtual Chalking section for how to use this form. 

Tap on the ticket icon to bring up a Ticket form with the selected Vehicle information filled in.

Clear Locations

Clear Location

The Clear Location feature allows you to clear all Vehicles from the selected Location, excluding those that have been parked there for less than the entered duration. You will be asked to confirm this action before it is processed.

Clear All Locations

The Clear All Locations feature allows you to clear all Vehicles from all Locations listed in Timed Parking. To clear all Vehicles, simply tap the Clear All Vehicles button. To retain some Vehicles, enter the time and tap the Retain Criterian Vehicles button. Vehicles listed before the entered time will be removed, and those listed after it will be retained.

For example, if you wished to clear all Vehicles parked before 2 PM, you would enter 2:00 into the field and select PM from the dropdown arrow next to it. This will remove a Vehicle that was listed as parked at 1:55 PM, but not one that was listed at 2:05 PM. 

Note - This option does not require a Location to be selected before use.

Scoff/Permit/Boot/Tow

Note: Boot/Tow is an optional module.

Scoff/Permit/Boot/Tow Menu

Type information into one of the fields and then click the magnifying glass icon on the keyboard to perform a Scoff search. If Scoff hits are found, an “i” icon will appear in the upper bar. If no hits are found, a “no” icon will appear.

Scoff/Permit/Boot/Tow - LPR Icon

The license plate icon will activate LPR and allow you to scan the License Plate of a Vehicle rather than entering the information by hand. You must have an LPR license to use this feature.

After the information has been entered into a field, tap one of the icons in the upper bar to go to that module with the given information filled in.

Scoff/Permit/Boot/Tow - Ticket Icon

Tap on the ticket icon to bring up a new Ticket form.

Boot

Scoff/Permit/Boot/Tow - Boot Icon

Tap on the boot icon to bring up the Boot view.

At the top of the Boot view, there are several icons.

Boot Icons

Tap on the signature icon to provide a signature for the Boot.

Signature View

Use your finger or the stylus attached to the handheld to sign inside the box. Press Clear to erase the current contents of the box. Press Save to save the signature and return to the Boot view.

Tap on the camera icon to bring up the camera and take photos that will be attached to the Boot record.

Tap on the save icon to finalize and save the Boot.

When you enter a License Plate into the Plate field and move to a different field, a Scoff search will be run. If no hits are found, a “no” icon will appear next to the signature icon. If hits are found, an “i” icon will appear. Tap on this icon to bring up the Scoff listing. See Menu Options - Scoff/Permit Hits for details on Scoff hits.

Boot View

Plate - Enter the License Plate number.

State - Enter the License Plate State.

Type - Select the Vehicle type.

Expire - Enter the date the License expires on.

VIN - Enter the VIN of the Vehicle, if available.

Make - Enter the Make of the Vehicle.

Model - Enter the Model of the Vehicle.

Pri. Color - Select the Primary Color of the Vehicle.

Sec. Color -Select the Secondary Color of the Vehicle.

Permit - Enter the Permit number if the Vehicle has one.

Type - Select the Permit type.

Status - Select the Boot status.

Notified Date - This lists the date the owner of the Vehicle was notified of the pending Boot. This is usually provided on Vehicles listed for Booting due to Tickets.

Eligible Date - This lists the date the Vehicle is eligible for Booting. This is usually provided on Vehicles listed for Booting due to Tickets.

Boot Reason - Select the reason for Booting the Vehicle.

Tick. Count - This will be automatically filled in with the number of Tickets on a Vehicle.

Amount Due - If there are Tickets on a Vehicle, the total amount due on them will be listed here.

Location - Select the Location where the Vehicle was found.

Meter - Enter the Meter where the Vehicle is located.

Found By - Enter the Officer who found the Vehicle.

Booted By - Enter the Officer that Booted the Vehicle.

Boot # - Enter the Boot number. This is used to track the specific Boot that is in use.

Incident # - Enter the Incident number.

Boot Date and Boot Time - These will automatically fill in when the Boot view is loaded.

Authorize By - Enter the person that Authorized the Boot.

Vehicle Damage - Select any damage that occurred to the Vehicle during Booting.

Comm #1 and #2 - Select up to two additional comments from the dropdowns, or enter custom comments by typing in the field.

GPS Latitude and Longitude - The GPS Latitude and Longitude of the Vehicle will automatically be filled in if GPS is enabled on the device.

Boot Release

To Release a Boot, open the Boot record for the Vehicle in question. Then, select the Closed status from the Status dropdown. You will be instructed to enter a Release Reason, and a lock icon will appear in the bar at the top of the screen.

Release Icon

Tap on this icon to go to the Boot Release View.

Boot Release View

The License Plate and Boot Number are automatically filled in with information from the Boot record.

Release Reason - Select the Boot Release Reason. These are set in the System Settings in TickeTrack 10.

Notified Date and Notified Time - Enter the date and time at which the Boot was released.

Tap on the Save icon to complete the Release.

Tow

Scoff/Permit/Boot/Tow - Tow Icon

Tap on the tow icon to bring up the Tow menu.

At the top of the Tow view, there are several icons.

Tow Icons

Tap on the signature icon to provide a signature for the Tow.

Signature View

Use your finger or the stylus attached to the handheld to sign inside the box. Press Clear to erase the current contents of the box. Press Save to save the signature and return to the Tow view.

Tap on the camera icon to bring up the camera and take photos that will be attached to the Tow record.

Tap on the save icon to finalize and save the Tow.

When you enter a License Plate into the Plate field and move to a different field, a Scoff search will be run. If no hits are found, a “no” icon will appear next to the signature icon. If hits are found, an “i” icon will appear. Tap on this icon to bring up the Scoff listing.

Tow View

Plate - Enter the License Plate number.

State - Enter the License Plate State.

Type - Select the Vehicle type.

Expire - Enter the date the License expires on.

VIN - Enter the VIN of the Vehicle, if available.

Make - Enter the Make of the Vehicle.

Model - Enter the Model of the Vehicle.

Pri. Color - Select the Primary Color of the Vehicle.

Sec. Color -Select the Secondary Color of the Vehicle.

Permit - Enter the Permit number if the Vehicle has one.

Type - Select the Permit type.

Status - Select the Tow status.

Found By - If you are entering a new Tow, this option will default to the user currently logged in.

Tick. Count - This will be automatically filled in with the number of Tickets on a Vehicle.

Amount Due - If there are Tickets on a Vehicle, the total amount due on them will be listed here.

Record # - Enter the Record number.

Incident # - Enter the Incident number.

Location - Select the Location where the Vehicle was found.

Meter - Enter the Meter number the Vehicle is located, if needed.

Eligible Date - This lists the date the Vehicle is eligible for Booting. This is usually provided on Vehicles listed for Booting due to Tickets.

Authorize By - Enter the person that Authorized the Tow.

Tow Reason - Select the reason for Towing the Vehicle.

Notified Date and Notified Time - This lists the date and time the owner of the Vehicle was notified of the pending Tow. This is usually provided on Vehicles listed for Towing due to Tickets.

Towed Date and Towed Time - These will automatically fill out when the Tow view is loaded.

Tow Agency - Select the Agency that was called upon to Tow the Vehicle.

Tow Driver - Enter the name of the driver who Towed the Vehicle.

Vehicle Damage - Select any damage that occurred to the Vehicle during Towing.

Comm #1 and #2 - Select up to two additional comments from the dropdowns, or enter custom comments by typing in the field.

GPS Latitude and Longitude - The GPS Latitude and Longitude of the Vehicle will automatically be filled in if GPS is enabled on the device.

Parking Rights

Note: Parking Rights is an optional module.

The Parking Rights module pulls information from Pay to Park systems such as Pango, PayByPhone, and ParkMobile.

Parking Rights Module

Select if the Parking rights are being checked for an entire Location or for a specific Vehicle.

For Location Search, tap the Location field to select the Location being checked.

Parking Rights Location

This brings up a list of Locations with Parking Rights enabled. You can search for a specific Location by tapping the Location field at the top of the screen and then tapping Search Locations. Tap Show Default Locations to return to the full Location listing. Alternately, you can scroll through the list of Locations and select one. You will be returned to the Parking Rights screen where you will need to tap the magnifying glass icon to perform the search.

For Vehicle Search, enter the Plate being checked in the Plate field and tap the magnifying glass icon to search the list of Vehicles with Parking Rights.

Parking Rights - LPR Icon

The license plate icon will activate LPR and allow you to scan the License Plate of a Vehicle rather than entering the information by hand. You must have an LPR license to use this feature.

Once a search has been made, a list of Vehicles with Parking Rights will be shown on the screen and the Last Check Time will be updated with the current date and time. Vehicles are listed with their Plate and State information and the time that their Parking Rights are Valid until.

If no Vehicles are found, a “No Rights Found” message will be shown instead.

If a Vehicle does not have Parking Rights or their Rights have expired, tap on the Vehicle entry on the list and then the Ticket icon. This will load the Ticket module with all of the known information all ready filled in.

Genetec

Note: Genetec is an optional module.

The Genetec module pulls Scoff hits, Parking Rights information, and Permit information to provide a list of Vehicles that may currently be ticketable.

Genetec - Request Hits

When the module opens, there will be no entries listed. Tap on the magnifying glass icon to request the latest Genetec hits. After the list loads, tap on an entry to select it.

Genetec - Sort Icons

Once the list is populated, these icons can be used to sort the listings.

Tap the AZ icon to sort the list alphabetically by license plate. Tap it a second time to sort the list in reverse alphabetical order by license plate.

Tap the clock icon to sort the list by date, with the most recent entry at the top.

Genetec - Ticket Icon

With an entry selected, tap on the ticket icon to open a new Ticket form with the Vehicle information loaded into it.

Genetec - Delete Icon

With an entry selected, tap on the trash can icon to delete the entry. You will be prompted to confirm this action.

Service Request

Note: Service Request is an optional module.

The Service Request module allows officers in the field to log broken or damaged equipment and request repairs.

Service Request Search

To search for an existing Service Request, enter the Location, Block/Space, Meter, or Service Request Number and tap the magnifying glass icon in the upper right of the screen.

Service Request - Tools Icon

To log a new Service Request, tap the tools icon at the top of the screen.

Service Request Menu

Equip. Code - Select the Equipment Code.

Equip. Desc. - This field will be automatically filled when when an Equipment Code is selected. Once it has been filled in, it can be edited to a custom description.

Location - Enter the Location of the Equipment.

Block/Space - Enter the Block/Space where the Equipment is located.

Meter - Enter the Meter number where the Equipment is located.

Issue Desc. - Enter the Issue Description. This can be selected from a drop down list of pre-set Descriptions, or a custom description can be entered.

Contact - Once the Equipment Code and Location have been entered, tap the Contact field to select a Contact to assign to the Service Request.

GPS Latitude and Longitude - The GPS coordinates of the offices current location will automatically fill in here if GPS is enabled on their handheld device.

Tap on the Camera icon to bring up the camera to take and save photos. These will be logged as part of the Service Request.

Once all information has been entered, tap on the Save icon to save the Service Request.

Contact Attempt

Once the Service Request has been saved, a Contact Attempt can be made. To initiate the Attempt, tap on the name of the selected Contact on the Service Request menu.

Contact Selection

This will bring you to the Contact Attempt page.

Contact Attempt

The Contact Information is automatically filled in with the information provided in TT10. This information cannot be edited on the handheld.

Enter the text or e-mail message being sent to the Contact in the Message/Details section. This section does not need to be filled out when contacting via phone call.

Contact Attempt - Default Text Icon

Tap on this icon to fill in the Message/Details section with a default message that is set in System Settings in TT10. This message can be edited after it is generated.

Contact Attempt - Text Icon

To send the Contact Attempt as a text, tap on the text icon. This will open the texting application on the handheld and allow you to send the message as a text.

Note - Handhelds must have texting enabled to use this feature.

Contact Attempt - Phone Icon

To send the Contact Attempt as a phone call, tap on the phone icon. This will open the phone application on the handheld with the contacts phone number entered into it.

Note - Handhelds must have cellular enabled to use this feature.

When you return to TTM-A after making the call, you will be able to record details about the call in a note form that is provided. Tap the T icon to fill in the default message or enter custom notes but tapping in the space next to Message/Details. When you are done recording notes, tap on the Save icon. You will then be prompted to either initiate an additional Contact Attempt or return to the initial Service Request.

Contact Attempt - E-mail Icon

To send the Contact Attempt as an e-mail, tap on the e-mail icon. This will send the message to the server, where it will be sent to the contact via e-mail.

Contact Attempts Made

After a Contact Attempt is made, the number next to the method used will increase by one. This allows the officer to track how many times a contact has been spoken to about the Equipment Issue.

Note - Contact Attempts are not synced between handhelds, or to the server. Each handheld will have a unique contact record.

Drop Down Options

Every page of the application has a dropdown menu in the upper right corner with four different options. When one of these is selected, pressing the back button will return you to the previous page.

Drop Down Options

Settings - This option contains the Ticket, Boot/Tow, Printer, and Sync Settings.

Court Date - This option allows you to set an automatic court date when issuing a ticket.

Print Shift Summary - This option prints an overview of the Tickets issued during a shift.

Logout/Exit TTM - This option logs you out of TickeTrak Mobile Android and closes the application.

Settings

Settings Menu

Ticket Settings - Contains the settings for the starting Ticket number and the number of images and Tickets kept in the application.

Boot/Tow Settings - Contains the settings for the starting Boot/Tow number.

Service Request Settings - Contains the settings for the starting Service Request Number and Request retention length.

Audio Capture Settings - Contains settings for Audio Capture retention length.

Printer Settings - Contains the settings for Zebra and N5 printers.

Sync Settings - Contains the settings used to connect to the desktop version of LinkServer.

Sync Status - Shows the current Sync Status, and allows you to see if the HHU is transferring data.

Sync Parking Locations - Syncs the Parking Rights Locations in the handheld without having to do a full data resync.

Validate/Update License - This option lets you validate or update the TTMA License when new features or optional modules are added to the application. 

Download App. Update - This option takes you to a Cardinal hosted download site to obtain the latest version of the TickeTrak Mobile software.

Ticket Settings

Ticket Settings

Ticket Prefix - Enter a Prefix to be attached to all Tickets issued from this HHU. Adding a Prefix prevents duplicate Ticket numbers and helps easily distinguish where a Ticket came from.

Ticket Number - Enter the starting Ticket Number for the HHU. The starting Ticket Number will need to be set on each HHU. The maximum length of a Ticket Number is 9 digits.

Tickets & Images Retention Duration (days) - Administrators can set the number of days the tickets and images will reside on the HHU after they have downloaded.

Backup Tickets - Enabling this will backup tickets in the respective database.

Boot/Tow Settings

Boot/Tow Settings

Boot/Tow Number - Enter the starting Boot/Tow Number for the HHU. The starting Boot/Tow Number will need to be set on each HHU.

Note: In order to prevent duplicate entries, the new Boot Tow Number cannot be lower than the current one.

Service Request Settings

Service Request Settings

Service Request Number - Enter the starting Service Request Number for the HHU. The starting Service Request Number will need to be set on each HHU.

Service Request & Images Retention Duration - Enter the number of days that Service Request records and their related images will remain on the handheld after they have been sent to TickeTrak.

Audio Capture Settings

Audio Capture Settings

Audio Capture Retention Duration - Enter the number of days that captured Audio files will remain on the handheld after they have been sent to the server.

Printer Settings

This option allows you to set up and modify printers in the mobile application. Select the printer type you have and click OK to continue to the settings.

Printer Type Selection

Zebra

Zebra Printer Settings

Printer Model - Select the printer model from the predefined list. The default setting should be RW420.

Com Port - By default, Zebra printers are connected through Bluetooth.

Baud Rate - This relates to the Bluetooth connection setting. The default setting is 19200.

Timeout(sec) - This can determine the timeout for the connection with the printer. The default setting is 30.

Units - From the predefined list, select the unit measurement to be used when printing tickets. The default setting is Millimeters.

Page Width - Set the width of the ticket. The default setting for a 3-inch ticket is 72.

Page Length - Set the length of the ticket. The default setting is 120.

Resolution(Dots/mm) - From the predefined list, select the resolution of the ticket. The default setting is 8.

N5

N5 Printer Settings

Printer Model - Select the printer model from the predefined list.

Printing Mode - Choose between Page Mode and Line Mode when printing from the N5.

Units - From the predefined list, select the unit measurement to be used when printing tickets. The default setting is Dots.

Page Width - Set the width of the ticket. The default setting is 72.

Page Length - Set the length of the ticket. The default setting is 120.

Resolution(Dots/mm) - From the predefined list, select the resolution of the ticket. The default setting is 8.

Sync Settings

This section allows the user to modify certain aspects when setting up synchronization with the desktop application.

Note - These settings are configured when the handheld is sent to you. Changing these settings may prevent the handheld from syncing properly.

Sync Settings

Device ID - The Device ID used to identify the Device. Must be set up in TickeTrak’s System Settings to connect.

Sync Server URL - The URL that the handheld will connect to when syncing.

User ID - The username that the handheld will use when logging into the TickeTrak Service.

Password - The password that the handheld will use when logging into the TickeTrak Service.

Polling Interval - This is the interval on which the application syncs with the server.

Sync Status

The Sync Status setting allows the user to see if the device is synchronizing with the desktop.

Sync Status Listing

Clear Sync - Clears all messages on the Sync Status screen.

Refresh Sync - Immediately syncs the handheld to the server.

Validate/Update License

Use this option when new updates have been released or your organization has licensed new modules.

License Check Complete

Once the option has been selected, the application will perform a License check. Once it is complete, you will see a message saying so.

Download App. Update

Use this option to download the latest version of the TickeTrak Mobile application. This option will open the download site in your Device’s web browser.

Court Date

Court Date is an option that allows the user to select a default Court Date when creating Tickets. The Court Date will also print on the Ticket.

Date Selection Window

Print Shift Summary

The Shift Summary is an overview of the Tickets issued throughout the Officers shift. Below is an example of the Shift Summary.

Shift Summary

********************************

Print Date:   01-18-2020 11:30:05

Officer Id:    CTI

Device Id:  UNIT01

Tickets Issued:    10

Ticket Range:   1010 - 1020

Total Scoff Search:    10

Total Scoff Search Hits:    5

Total Permit Search:     3

Total Permit Search Hits:   1

Total Boot/Tow Search:  

Total Boot count:  

Total Tow count:  

Total Boot Release count:  

Total Sticker count:  

Issues Violations & Count:  

No Parking: 5

Overtime Parking: 5